CQC rates Bedfordshire rehabilitation service outstanding

 CQC rates Bedfordshire rehabilitation service outstanding  

  Press release embargoed until 0:01 hours on Wednesday 9 February 2022  

  A link to the inspection report is at the very end of this email   
  
The Care Quality Commission (CQC) has rated Virgin Care Luton, which cares for people with brain injuries outstanding, following an inspection in November.  

The service, which provides care to people at Capwell Grange Care Home and in people’s own homes under its Luton Intermediate Care Rehabilitation Service brand, provides rehabilitation services for adults following serious brain injury or illness including strokes.    

The inspection was carried out as part of the CQC’s regular checks on the standard of quality and safety being delivered to people using services.    

 Virgin Care Luton’s overall rating moves from good to outstanding following this inspection.   

The service has also been rated outstanding for being effective, caring and well-led. It is rated good for being safe and responsive to patients’ needs.  

  Craig Howarth, CQC head of hospital inspection, said:   
  
“The standard of care we saw Virgin Care Luton providing on our inspection was very impressive. Especially set against the backdrop of the COVID-19 pandemic.   

“People were fully supported to live as independently as possible, and staff really went that extra mile to help those they care for.   

“One staff member secured food vouchers from the local community to help those struggling to afford shopping, while another helped a family replace a much-needed laptop screen. It’s actions like these that make a real difference to people.   

“Patients we spoke to said staff really listened to their individual wishes and empowered them to make informed decisions about their care.  

“All staff were committed to learning and continually improving their services, and other providers should look to this report to see what can be learnt from Virgin Care Luton’s outstanding service”  

CQC’s inspection found that not only were patients’ physical needs met by a range of skilled healthcare professionals but that their emotional wellbeing was also assessed and prioritised.   

Staff understood the impact that a person’s care could have on those close to them and took this into consideration throughout their treatment.   

People were treated with compassion and kindness, which was underpinned by compassionate, inclusive and effective leadership.   

Staff worked closely with their colleagues and other services to deliver clear and cohesive treatment plans, so patients continued to receive appropriate support following discharge from the service’s care.     

The report for Virgin Care Luton, will be published on Wednesday 9 February on CQC’s website.